Stress in athletics Essay Example For Students

Worry in sports Essay Worry In AthleticsIn the Journal article by Mark H. Anshel, entitled Qualitative Validation of a Model For Coping With Acute Stress In Sports. Clarifies how stress influences competitors, and how they can go going to manage the issue, or adapt to the issue. The creator separates this into four classes. To start with, they need to see an improvement or encountering an occasion, furthermore, assessing that occasion as upsetting, thirdly, utilizing either approach or evasion adapting procedures each comprising of either subjective or social systems, lastly ordering post-adapting action that comprises of either staying on task, reappraising the unpleasant circumstance, looking at the viability of the adapting methodology, or separating from further game support. Stress itself is a broadly contemplated trademark; it is characterized as a cooperation between an individual and the general condition. Most research on pressure is simply new, yet has been a subject throughout the previous 20 y ears. Yet, most new investigations on stress need to manage the adapting procedure. Adapting is the people cognizant endeavor at decreasing or dealing with the requests of a distressing occasion or extending the people assets to manage the occasion (Anshel, 2001). Past research by Gottlieb (1997) clarified how adapting systems identified with intense types of pressure contrast from incessant pressure, and that numerous settings of interminable pressure don't end themselves to an occasion focused procedure of estimating adapting (pg, 12). While adapting research is an increasingly well known investigation, subjective research is dismissed. With realizing subjective research on pressure, you can find the elements causing adapting endeavors. In one investigation done by Patton (1990), he took the reactions of school competitors about medication conduct among partners, and why these understudy competitors would take them (serious, control weight, defeat fatigue) and utilized these annou ncements to contrast with unique meeting transcripts. There are numerous examinations and perspectives on this theme and with these investigations comes new theory and new data, which can be utilized to disclose a people response to an upsetting circumstance in a game. We will compose a custom exposition on Stress in sports explicitly for you for just $16.38 $13.9/page Request now To demonstrate their point, an all the while subjective research study was utilized. A game brain research expert was sent to a Pro Rugby Team in Australia. He was to turn into the psychological abilities mentor and remain with the group for 2.5 years. He would talk with 28 players 3 days of the past game. Every competitor was met by unveiling two distressing occasions that occurred in the past game. The information was recorded on 4 tables. The dependant variable was how much pressure happened in the game and the free factor was the manner by which well the adapted to that pressure. The meeting arrived at the midpoint of 43 minutes, and the competitors were posed inquiries that recognized their contemplations and activities quickly following the distressing occasion (Anshel, 2001). Just 5 inquiries were believed to be fundamental, each had two elaboration and testing questions, which would request explanation, models, or other data. 1. To recognize two game stressors; reflect back to a specific game and think about a circumstance that was unpleasant? And afterward rate them on a size of 1-10 (1 being the most minimal, 10 the most noteworthy). 2. To evaluate the examination. 3. To distinguish utilization of adapting procedures. 4. To evaluate the post-adapting process. 5. On the off chance that an adapting procedure was utilized, was it powerful or ineffective?The consequences of this examination appeared, in Table 1, was the competitors thought of intense pressure, this was positioned (2 inquiries, 56 stressors complete) and demonstrated which occasion the greater part thought was increasingly unpleasant. While Table 2 tried Lazarus and Folkman (1984) examination model of 3 classes, hurt/misfortune, Threat and Challenge. The outcomes were hurt/misfortune (34% evaluation), Threat (48% examination) and Challenge (18% evaluation). Table 3, examined adapting systems split into classifications, approach and shirking, each including psychological and social sub-classifications. The last table, or Table 4, posed the competitors to answer inquiries after they had actualized the adapting technique. They found that the most unpleasant goal (55%) was keeping focused. .u1d51d4ed6c81ac7a3edb5102df53c1e9 , .u1d51d4ed6c81ac7a3edb5102df53c1e9 .postImageUrl , .u1d51d4ed6c81ac7a3edb5102df53c1e9 .focused content region { min-stature: 80px; position: relative; } .u1d51d4ed6c81ac7a3edb5102df53c1e9 , .u1d51d4ed6c81ac7a3edb5102df53c1e9:hover , .u1d51d4ed6c81ac7a3edb5102df53c1e9:visited , .u1d51d4ed6c81ac7a3edb5102df53c1e9:active { border:0!important; } .u1d51d4ed6c81ac7a3edb5102df53c1e9 .clearfix:after { content: ; show: table; clear: both; } .u1d51d4ed6c81ac7a3edb5102df53c1e9 { show: square; progress: foundation shading 250ms; webkit-change: foundation shading 250ms; width: 100%; murkiness: 1; change: darkness 250ms; webkit-change: mistiness 250ms; foundation shading: #95A5A6; } .u1d51d4ed6c81ac7a3edb5102df53c1e9:active , .u1d51d4ed6c81ac7a3edb5102df53c1e9:hover { obscurity: 1; change: haziness 250ms; webkit-progress: mistiness 250ms; foundation shading: #2C3E50; } .u1d51d4ed6c81ac7a3edb5102df53c1e9 .focused content zone { width: 100%; position: relative; } .u1d51d4ed6c81ac7a3edb5102df53c1e9 .ctaText { outskirt base: 0 strong #fff; shading: #2980B9; text dimension: 16px; textual style weight: striking; edge: 0; cushioning: 0; text-design: underline; } .u1d51d4ed6c81ac7a3edb5102df53c1e9 .postTitle { shading: #FFFFFF; text dimension: 16px; textual style weight: 600; edge: 0; cushioning: 0; width: 100%; } .u1d51d4ed6c81ac7a3edb5102df53c1e9 .ctaButton { foundation shading: #7F8C8D!important; shading: #2980B9; fringe: none; outskirt sweep: 3px; box-shadow: none; text dimension: 14px; textual style weight: intense; line-tallness: 26px; moz-outskirt span: 3px; text-adjust: focus; text-enrichment: none; text-shadow: none; width: 80px; min-tallness: 80px; foundation: url(https://artscolumbia.org/wp-content/modules/intelly-related-posts/resources/pictures/straightforward arrow.png)no-rehash; position: supreme; right: 0; top: 0; } .u1d51d4ed6c81ac7a3edb5102df53c1e9:hover .ctaButton { foundation shading: #34495E!important; } .u1d51d4ed6c81ac7a3ed b5102df53c1e9 .focused content { show: table; stature: 80px; cushioning left: 18px; top: 0; } .u1d51d4ed6c81ac7a3edb5102df53c1e9-content { show: table-cell; edge: 0; cushioning: 0; cushioning right: 108px; position: relative; vertical-adjust: center; width: 100%; } .u1d51d4ed6c81ac7a3edb5102df53c1e9:after { content: ; show: square; clear: both; } READ: Aromatherapy EssayThey accepted that adapting in sports comprises of a gathering of musings, feelings and activities that can be portrayed by the focused on individual. Fundamentally what befalls the person in a game, win/misfortune, injury can cause intense pressure. They likewise accept that adapting is a cognizant procedure, not a programmed

Sole Traders, Partnerships and Limited Companies Comparison

Sole Traders, Partnerships and Limited Companies Comparison Favorable circumstances OF SOLE TRADERS: * Economical and simple to set up another firm. Very little capital is required. * The sole merchant has the complete authority over its firm. The proprietor has the, hand-on approach over its business; he doesnt need to talk with anybody. * The proprietor being the sole merchant, keeps all the benefit. * The professional interactions are secret, contenders can't investigate the records of the proprietor. Drawbacks OF SOLE TRADERS: * Risk of inconclusive obligation. Incase of any obligations, the proprietor is compelled to sell its own benefits. * Sole merchants discover hard to appreciate financial aspects of scale. * Since the organizations are little, banks won't loan them huge entirety of cash and will be wasteful to utilize some other long haul funds. * Problem of coherence happens, if the proprietor kicks the bucket or resigns. Associations: an organization is an understanding between at least two individuals to shape a business. Benefits and misfortunes of a business are shared by every individual who contributes cash, resources, work and aptitude. Model, specialists, dental specialists and so on. Preferences OF PARTNERSHIPS: * It brings greater adaptability as more individuals can contribute in the capital * Responsibilities are shared between the accomplices. It considers specialization, where ones quality can supplement anothers. * By presenting new accomplices, extending gets simpler. * Reduction in danger of losing cash, as expenses can be shared among accomplices. Burdens OF PARTNERSHIPS: * Dispute among the accomplices, can influence the dynamic procedure. * Partnership span is constantly unsure. * Partners are together and exclusively answerable for the obligations of firm. * misuse of assets can be raised among accomplices. Restricted COMPANY: it is a lawful element. Every constrained organization are joined. They can sue or own their benefits in their own right. (bbc.co.uk, 2009). It is claimed by the investors. Points of interest OF LIMITED COMPANY: * It gives restricted risk to investors. The investors are not separately answerable for firms obligations. * Despite of passings, acquiescences, the organization proceeds. * Name of the organization is secured and has graceful obtaining powers. * Management interests and commitments are characterized. Investors and financial specialists are handily acclimatized. Impediments OF LIMITED COMPANY: * Possibility of takeover or merger as offers can be purchased by anybody. * Disputes among, investors and top managerial staff with respect to the premiums. * Increase in paper work and various guidelines. A spending plan is a prevailing instrument that encourages a business to take better choices. It is most proficient apparatus to coordinate the sources of income. A financial plan is wanted to * Manage accounts. * Assures congruity of assets for current duties and for future undertakings. * Enables to settle on money related choices. The essential spending factors that a business ought to consider are: * Projected income: the money spending tells about the future money position on month to month premise. * Projected costs: this incorporates expenses of creation, deals and advertising costs, business organization and activity costs, fixed, variable and semi-variable expenses. (business visionary, 2004) * Projected incomes: deals or incomes computations depend on amalgamation of businesss deals history. Through this, business can likewise get ready anticipated benefits for the following a year. * Collective benefits and misfortunes: every month, benefit and misfortunes are included, this absolute tell when the business will equal the initial investment and start gaining a benefit. (business visionary, 2004) TIM O NEIL, the originator of TT vision would likewise have considered the focuses referenced above, when he began his business. KEY SOURCES OF FINANCES ARE: * Bank credits and home loans: reasonable for medium-sized firms. Banks can loan enormous entirety of cash for a significant stretch of time. Pace of intrigue is joined to the credits. * Overdrafts: option to have the option to pull back cash you don't by and by have. Gives adaptability and intrigue is paid on the sum pulled back. * Trade credit: it empowers the firm to approach adaptable measure of assets for a brief term. High cutoff points and intrigue are charged on the sum obtained. * Venture capital: they are set-up to put resources into creating nations. They offer funding to enable organizations to develop. * Lease: it implies organizations are paying for the utilization of an item however don't possess it. ( bized.co.uk, 2009) The Business thought can be cafã © shop can transform into a business recommendation. The beginning up fund for the business can be sourced out ones individual resources like cash held in banks, home value advance which is brisk and modest for borrowers. Funds can likewise be orchestrated through banks, Visas to arrangement an establishment. Land can be employed through rent. Reference index (2009).Budgeting and business arranging [Internet].Available from: [Last got to 15 December 2009]. Tracy, B. (2004).Drafting Your Budget [Internet].Available from: [Last got to 15 December 2009]. (2009). Sole brokers and associations [Internet].Available from: [Last got to 14 December 2009]. (2009).Advantages of a Limited Company [Internet].Available: [Last got to 14 December 2009]. (2009).Public and Private Limited Companies [Internet].Available from: [Last got to 14 December 2009]. (2009).sole broker [Internet].Available from: [Last got to 14 December 2009]. (2009).sources of fund for business [Internet}.Available from: [Last got to 17 December 2009].

30 Conversations

30 Conversations Last month we answered one question each day with our new YouTube series, Livingroom Conversations. You can find links to all 30 videos below. What steps must you take for the minimalist life to happen? How much stuff should you get rid of? How do you get the whole family on board with minimalism? What if you can’t turn your passion into a career? How do you get rid of things you might need in the future? How many toys should your kids have? How do minimalists handle one-time purchases? What do minimalists do for fun? When is it OK to throw away my partner’s things? What do you think about downsizing your home when you have kids? How do you deal with criticism? How do you quit a job you hate? Should you break up with your girlfriend if she is not a minimalist? How do you introduce minimalism to a friend? How do you get people to stop buying you gifts? Why doesn’t minimalism have color, style, or personality? What’s the one item you’d grab if your house was on fire? When have you taken minimalism too far? What should you do with old photos, school books, DVDs, and VHS tapes? What is your budget for clothing? How do you let go of sentimental items? What books do you recommend to get out of debt? What’s the difference between advertising and marketing? What’s one thing you’ve let go recently? What’s one thing you regret minimizing? As a minimalist, what do you keep in your car? What do you carry in your pockets every day? Do you ever want to quit social media? How do you avoid procrastination? How do The Minimalists spend their money? We enjoyed this experiment, so well publish more short videos on our YouTube channel in the near futureâ€"not every day, but often enough to add value. Subscribe to The Minimalists via email.

What Teachers Do Beyond the Classroom Is Critical

Many people believe that teachers have an easy job in part because they have the summers off and multiple days off for several holidays.   The truth is that teachers spend almost as much time working when students are gone as they do when students are in class.   Teaching is more than 8-3 job. Good teachers stay at school late into the evening, continue to work once they get home, and spend hours on the weekend preparing for the upcoming week.   Teachers often do amazing things beyond the classroom when no one is looking. Teaching is not a static job where you leave everything at the door and pick it back up the next morning.   Instead, teaching follows you wherever you go. It is a continuous mindset and state of mind that is rarely turned off. Teachers are always thinking about their students. Helping them learn and grow consumes us. It causes us to lose sleep sometimes, stresses us at others, yet provides us joy constantly.   What teachers truly do is not completely understood by those outside of the profession. Here we examine twenty critical things that teachers do once their students are gone that makes a significant impact.   This list only offers some insight into what teachers do once their students leave and is not comprehensive. Actively Participate on a Committee Most teachers set on various decision-making committees throughout the school year. For example, there are committees in which teachers help formulate a budget, adopt new textbooks, craft new policies, and hire new teachers or principals.   Sitting on these committees can require a lot of extra time and effort, but give the teachers a voice in what is happening within their school. Attend Professional Development or Faculty Meeting Professional development is an essential component of teacher growth and improvement. It provides teachers with new skills they can take back to their classroom.   Faculty meetings are another requirement held several times throughout the year to allow collaboration, present new information, or simply to keep teachers up-to-date. Breaking Down Curriculum and Standards Curriculum and standards come and go. They are cycled through every few years.   This ever revolving door requires teachers to break down the new curriculum and standards they are required to teach constantly. This is a tedious, yet necessary process in which many teachers dedicate hours to conducting. Clean Up and Organize Our Classrooms A teacher’s classroom is their second home, and most teachers want to make it comfortable for themselves and their students. They spend countless hours cleaning, organizing, and decorating their classrooms. Collaborate with Other Educators Building relationships with other educators are essential. Teachers spend a lot of time exchanging ideas and interacting with one another.   They understand what each other are going through and bring a different perspective that can help solve even the most difficult of situations. Contact Parents Teachers call email and message parents of their students continuously.   They keep them up-to-date on their progress, discuss concerns, and sometimes they just call to build rapport.   Additionally, they meet face-to-face with parents at scheduled conferences or whenever a need arises. Extrapolate, Examine, and Utilize Data to Drive Instruction Data drives modern education. Teachers recognize the value of data. When they assess their students, they study the data, looking for patterns, along with individual strengths and weaknesses. They tailor lessons to meet the needs of their students based on this data. Grade Papers/Record Grades Grading papers is time-consuming and tedious. Though it is necessary, it is one of the most boring parts of the job.   Once everything has been graded, then they must be recorded in their gradebook.   Thankfully technology has advanced where this part is much easier than it once was. Lesson Planning Lesson planning is an essential part of a teacher’s job.   Designing a week’s worth of great lessons can be challenging.   Teachers must examine their state and district standards, study their curriculum, plan for differentiation, and maximize the time they have with their students. Look for New Ideas on Social Media or Teacher Websites The Internet has become a focal point for teachers. It is a valuable resource and tool full with new and exciting ideas. Social media sites such as Facebook, Pinterest, Twitter also allows a different platform for teacher collaboration. Maintain a Mind of Improvement Teachers must have a growth mindset for themselves and their students. They must always be searching for the next great thing. Teachers must not become complacent. Instead, they must maintain a mind of improvement constantly studying and looking for ways to improve. Make Copies Teachers can spend what seems like an eternity at the copy machine.   Copy machines are a necessary evil that becomes even more frustrating when there is a paper jam. Teachers print all sorts of things such as learning activities, parent information letters, or monthly newsletters. Organize and Oversee School Fundraisers Many teachers conduct fundraisers to fund things such as equipment for their classrooms, a new playground, field trips, or new technology.   It can be a taxing endeavor to count and receipt all of the money, tally and submit the order, and then distribute all of the merchandise when it comes in. Plan for Differentiation Every student is different. They come with their own unique personalities and needs. Teachers must continuously think about their students, and how they can help each one. It takes a lot of time and effort to accurately tailor their lessons to accommodate each student’s strengths and weaknesses. Review Instructional Strategies Instructional strategies are a critical component of effective teaching.   New instructional strategies are being developed all the time.   Teachers must familiarize themselves with a wide variety of strategies to meet each of their student’s needs. Strategies that work well for one student or class may not necessarily work for another. Shop for Classroom Activities and/or Student Needs Many teachers invest hundreds to thousands of dollars out of their own pocket for materials and supplies for their classroom every year.   They also purchase materials such as clothing, shoes, and food for needy students.   Naturally, it takes time to go to the store and grab these items. Study New Educational Trends and Research Education is trendy. What is popular today, likely will not be popular tomorrow. Likewise, there is always new education research that can be applied to any classroom. Teachers are always studying, reading, and researching because they do not want to miss an opportunity to improve themselves or their students. Support Extra-Curricular Activities Many teachers double as coaches or sponsors of extra-curricular activities. Even if they do not draw an extra-duty assignment, it is likely that you will see several teachers in the audience at events. They are there to support and cheer on their students. Volunteer for Extra-Duty Assignments There are always opportunities for teachers to assist in other areas around the school. Many teachers volunteer their time to tutor struggling students. They keep gate or concession at athletic events. They pick up trash on the playground. They are willing to help out in any area of need. Work Another Job As you can see from the list above, a teacher’s life is already very busy, yet many work a second job. This is often out of necessity. Many teachers simply do not make enough money to support their family.   Working a second job cannot help but impact a teacher’s overall effectiveness.

Nur405 Friedman Family Assessment - 1469 Words

Friedman Family Assessment The Friedman Family Assessment is a tool used to assess the â€Å"family as a whole, as part of the whole of society, and as an interaction system† (Lancaster Stanhope, 2008, p. 569). The Friedman Family Assessment has certain assumptions for the families that are assessed with this tool. These assumptions include the families are â€Å"a social system with functional requirements, a small group possessing certain generic features common to all small groups, as a social system accomplishes functions that serve the individual and society, and individuals act in accordance with a set of internalized norms and values that are learned primarily in the family through socialization† (Lancaster Stanhope, 2008, p. 569). The†¦show more content†¦D and V were both born in the United States. Environmental Data The Pedroza family lives in a single family home with two bedrooms and one bathroom. The house has a formal living room, a dining room, a kitchen, and a family room. The house has a large backyard. There is a back house on the property with a small living room, a bedroom, and recreation room upstairs. The parents of D live in the back house. The city in which they live in, Temple City, has more than 35,000 people. V has worked for a neighboring school district of San Gabriel for the last five years as a behavioral specialist. D works as a certified electrician and his job locations vary from city to city, depending on the location of the next job. The Pedroza family is very active in their city. Their children play baseball and softball at the local park and actively participate in coaching and volunteering their time in the activity. Family Structure Communication pattern among the family varies, depending on the situation. There are times when communication is clear and concise and there are times when emotions are heightened and tense, especially between D and V. V is the primary caregiver and primary keeper of the home. V and D do consult each other on issues that concern the children but V is the one who delivers the decision or message to the children. V and D both work and contribute financially to the family and household. D’s

Promote Team Effectiveness Free Essays

string(65) " as she has trained them or there has been an increase in sales\." Charles Telfair Institute – Mauritius BSBMGT401A show leadership in the workplace (SIN D0841) ASSESSESSMENT 1 – GROUP PROJECT (WORK RELATED PRACTICAL TASK) GROUP PROJECT COVER SHEET CANDIDATES’ NAMES: Ashveena Moorgawa, Meghna Nagessur and Jessica Sevathiane | We declare this evidence has been produced by the undersigned. Candidates’ Signatures: ____________________________________ Date Submitted: 17/04/2013| ASSESSOR’S NAME: Maryline LAMY| Evidence to be presented: | Part/E| PC| 1st Attempt| 2nd Attempt| Comments| A E1| 1. 1| | | | BE1| 1. We will write a custom essay sample on Promote Team Effectiveness or any similar topic only for you Order Now 2| | | | CE1| 1. 3| | | | DE1| 1. 4| | | | EE2| 2. 1-2. 3| | | | FE3| 3. 1-3. 6| | | | Assessor to CompleteGeneral Comment:Result Satisfactory Not SatisfactoryAssessor’s Signature: _________________________________ Date: __________________Candidates’ Signatures: ________________________________ Date: __________________Please Note: If a candidate is not satisfied with the assessment outcome he/she may lodge an appeal. | Charles Telfair Institute – Mauritius BSBMGT401A SHOW LEADERSHIP IN THE WORKPLACE (SIN D0841) ASSESSESSMENT 1 – GROUP PROJECT (WORK RELATED PRACTICAL TASK) GROUP PROJECT INSTRUCTIONS Project for: | BSBMGT401A show leadership in the workplace| Due date:| Final submission: Date indicated in the DAS| Description of the Task:| You are required to provide answers to questions related to the three elements of competence. | General overviewThis assessment is designed to give you the opportunity to show you have the skills and knowledge required to show leadership in the workplaceElements covered 1 Model high standards of management performance and behaviour 2 Enhance Organisation Image 3 Making Informed DecisionsRequirements 1 In groups of 3 – 4 students, you are required to address Part A to Part F 2 No word limit is imposed, quality is more important than quantity. Make sure you address all parts of the question and provide sufficient detail to illustrate your answers. 3 Each task is to be word processed and presented in a logical and easy to read format. | Ashveena Moorgawa:| Part A and E| Meghna Nagessur:| Part B and C| Jessica Sevathiane:| Part D and F| Contents Part A6 Answer A. 16 Answer A. 27 Answer A. 38 Part B8 Answer B9 Part C9 Answer C9 Part D9 Answer D10 Part E14 Answer E. 114 Answer E. 215 Answer E. 316 Part F16 Answer F18 â€Å"End of paper†19 Charles Telfair Institute – Mauritius BSBMGT401A SHOW LEADERSHIP IN THE WORKPLACE| SIN D0841) ASSESSMENT A – WORK RELATED TASKS Part A E1 PC1. 1 Read the case study. Write down your responses to the tasks. Case study Jennifer has recently been recruited by a retail store as a frontline manager. Jennifer has previous experience as a team leader but this is her first frontline management position. Her responsibilities include team rosters, coordinating security in her depar tment, managing displays, team member supervision and stock control. 1. Identify what Jennifer needs to find out what the organisation expects of her performance and behaviour. Answer A. 1 The function of a front line manager is mainly centered on the daily activities of a department. His role is mainly to do the short term planning, motivate its subordinates and accomplish the day to day task. As Jennifer is also a front line manager, the organization expects her be fair towards all the employees . She should treat all the employees equally. She should be able to organize the roster fairly taking in consideration all the employees. She should be able to identify the right employees and put the right people to work. She should share information with her employees in order for them to know how the work should be done. She should be intelligent in order to know if whether there is a leakage in the information she should be able to handle the problem quickly. Concerning the displays in the retail store Jennifer should be imaginative in order to know what articles should be display to attract customers. She should look at the cleanliness of the store and should be open to listening and learning from other people to know what is the latest trend. Jennifer should be a good leader; she has to be a representative for the employees. Jennifer has to constantly remind the employees the vision, values, goals, standard and image of the organization. Jennifer should always be here to listen, coach and motivate her workers to build an effective work. Jennifer should be able to take effective decision for the team objective. She has to be fair towards all her team member and not favouritism anyone. As a frontline manager, Jennifer should be honest concerning the stock control as employees are going to follow her path and constantly taking note on her behaviour. Jennifer should be trust worth and not afraid to take decision or actions whenever needed. She should be well organize and have a proper recording of the stock. Reference: Management principles 2nd edition PJ SMIT GJ DEJ CRONJE 2. What sources of workplace information are available to help Jennifer in establishing the organisation’s requirements? Answer A. 2 The source to help Jennifer establishing the organization requirements , is that, she has to know the policies and procedures, that is, policies is the guidelines adopted by the organization to reach its long term goals and procedures are the action taken to achieve the day to day operations. Jennifer should work the company code of ethics that is the principles and values that directs behaviour of what is good and wrong and it can also influence decision making. Jennifer should know what is the code of conduct, what behaviour is accepted in the workplace and what type of dress should she wear at work. Jennifer has to keep confidential information about her workplace. She should not speak badly about the company and has to know about health and safety. What precautions should be taken for the employees’ in order to have a safe and health workplace. 3. How could Jennifer monitor her own performance? Answer A. 3 Jennifer can monitor her own performance when she saw that she has achieved the goals that she has set and compare the results with the planned performance. For example her team members are doing the job well as she has trained them or there has been an increase in sales. You read "Promote Team Effectiveness" in category "Papers" When the customers are satisfied there will be no complaints at all. She can also monitor her performance when she will get good feedback from her superiors and everyone is satisfied with her job. Also when she will see what she has contributed in the organization. Part B E1 PC 1. 2 Read the case study. Write down your response to the task. Case study Matthew has received advice that the rostering system is to be changed next month. The change means that the organisation will be able to offer extended trading hours to their clients. This should offer them quite an advantage over their competitors. Matthew is concerned that several members of the team will be unhappy about the changes. He is aware that several team members will need to make new arrangements for childcare, family arrangements and transport. Describe how Matthew can behave as a positive role model to his team during this period of change. Answer B In this organization, they are planning to change the roster system by next month, where the staff has to extend their working hours. Matthew is concerned that several members will be unhappy about the changes. So being the team leader and also change agent, he has to motivate his team by acting as a positive role model. First Matthew has to be a good decision maker in order to help the staff cope with the changes in the company. Several factors must be taken into consideration while making these changes for example: arrangement for childcare, family and transport. Matthew acting as a positive role model he must have a plan, know how to lead, organise and control. Concerning arrangements for childcare, Matthew can discuss with his top management to see if they can provide the staff with a nursery near the working place. This will allow the parents to focus on their roles, knowing that their children are being cared in a safe environment nearby. For family arrangements, Matthew can consult the finance department in order to see if they can, pay part of exam fees, for staff’s children. They can also provide health care insurance for family members. Health Insurance will pay specified amounts of money to cover medical expenses or treatments. Reference: humanresources. about. comodenefits For transport, Matthew can take organize loan facilities for staff to purchase new car. He can also arrange transport for staff’s children; that is vehicles will fetch the children from school to nursery or willing destination. By this, staff will be at ease as they will know their children are in safe hands. As they will have night shifts, the company will arrange transport, so that the staff will not be facing any difficulties. Being a positive role model Matthew can opt for these benefits. As the company will be more advantageous over their competitors, this will bring it more profit. So, the Team Leader must create a win-win situation whereby both staff and the company will be profitable. A good role model also does what he says, so Matthew will have to keep his promise towards his staff. He must also be open to them, so that they will not hesitate to share ideas concerning the changes in the company. Part C E 1 PC 1. 3 Describe the characteristics of an effective performance plan. Answer C Performance Planning is designed to assist Leaders and Staff in communicating about performance. Continuous application of these guidelines will ensure that employees know what is expected of them, how they are performing and what can be done to strengthen performance. The characteristics of an effective performance plan are as follows: 1. Demonstrate leadership commitment to the process and the plan. To be effective, a performance plan should have commitment of both manager and team member. This may be in terms of resources provided or brainstorming sessions. . Promotes environment of common understanding of goals and priorities. Development plans and performance reviews focus upon coaching and developing employees, for example helping them to reach their full potential. 3. Creates feeling of ownership and team effort among unit members. Showing Trust is the most important. If there is trust, then members will not hesitate to work to their full capacity. Group dynamics will be forme d, that is team building among team members. 4. Makes clear alignment of unit initiatives with Vision, Mission and Goals. Vision: A strong vision and the willingness to see through it is one of the most important characteristic. It is a long-term view and concentrates on the future. It can be emotive and is a source of inspiration. * Mission: Defines the fundamental purpose of an organization or an enterprise, succinctly describing why it exists and what it does to achieve its vision. The leader who believes in the mission and works toward it, will be an inspiration and a resource to their followers. * Goal: Goals are for which the firm is striving and the policies by which it is seeking to get there. A goal is sometimes called a roadmap- which is the path chosen to plow towards the end vision. The most important part of implementing the goal is ensuring the company is going in the right direction which is towards the end vision. 5. Promotes coherence in unit programs, services and operations. If the entire team acts without regard for one another or is lacking sense of camaraderie in teamwork, the team leader will need to know quickly and carefully to remedy the situation. (Without cohesion, we don’t have a team) 6. Results in plan that serves a management and decision making tool. Among the most useful tools for planning is SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats). The main objective of this tool is to analyse internal strategic factors, strengths and weaknesses attributed to the organization, and external factors beyond control of the organization such as opportunities and threats. 7. Communicates clearly the unit priorities to all stakeholders. Effective communication helps keep the team working on the right projects with the right attitude. If we communicate clearly about expectation, issues and advice our stakeholders will be more likely to react and trust our company. . Feedback and performance appraisal Regular feedback combined with yearly performance appraisals is an effective tool for discussing performance issues objectively and specifically with staff. Effective planning increases the likelihood of success for a program while ineffective planning practices almost results in false starts and frustrations. When a group is awar e of the characteristics of effective planning and monitors the presence of these characteristics formally or informally, they will be a step closer to high quality program. Since it is formal and written, it acts as a guide management for example it can clarify staff expectations. Performance plan can also serve as a benchmark for next review period for setting another performance plan. But what is also important is consistency, coherence and a well coordinated performance plan. The most important stakeholder in the performance plan is the Staff Members, because it is then who will put it into practice. Hence, there should be sense of ownership and motivation. Part D E1 PC 1. 4 Read the case study. Write down your response to the task. Case study Courtney is responsible for managing a team of eight customer service officers who assist customers by telephone. The procedure for providing telephone service in this organisation is: * greet the customer by name * advise customer of your name * offer to assist them * ask permission before asking them questions * use the customer’s name * do not interrupt them or speak-over them * respect their privacy * be alert to any special needs that they may have * offer additional services where appropriate * thank them for their custom * check whether their needs have been satisfied. Develop a range of key performance indicators that would be suitable to monitor and report on the performance of customer service officers. If you are currently employed you may develop key performance indicators to measure performance in your own work team. Answer D The Key Performance Indicators are used to measure the performance of the organization and its staff. They determine the success of their operations. The key management issue is not what the numbers tells us about the performance but it is what we do with those numbers to resolve the issues that avoid us from performing properly our tasks. Courtney can monitor and report on the performance of her team by implementing as key indicators: * Time to answer a call * A call should be answered within the first 10 seconds. * This indicator will measure the time from which the call was received and the time at which the officer answered it. * It measures the customer service center performance rather than the performance of the officers themselves. * This performance indicator depends however on the availability of the officers to answer the calls when they are meant to do so. * Voice quality service This indicator depends on the quality of the call. If the line is of poor quality, the customers and the officers have to repeat themselves continuously and this may lead to high customer frustration and call abandonment. * This indicator will help to know if the technologic equipments are good enough or need to be upgrade or change to be able to treat more efficiently the quieries and reduce customer frustration and call abandonme nt. * Abandon calls * This indicator will measure the number of callers who disconnect, or are disconnected, before the calls reach the officers. It measures the customer service center performance rather than the performance of the officers themselves and is however related to Call Handling time. * Call Handling time * This indicator will be measured in seconds; it is the time that an officer will spend on the line with a customer. * The call handling time varies from call to call as it depends on the complexity of the caller’s issue. The more time an officer spend with one call, the less number of calls he/she will be able to treat during the day. * Average call handling time is also a metric for the customer center as a whole and for individuals’ teams. * First call Resolution This indicator will measure the number of issues resolved during the first call and that do not require either the customer to call back or an officer to make an outgoing call to the customer. * This indicator will be indirectly a measurement of the officer performance. The more knowledge the officer will have, more issues he/she will be able to resolve and the higher his/her FCR will be. But it is not an exact measurement because the caller could have call several times before having the right person on the line and the resolution of the call may require the action of someone else such as a supervisor or another department. FCR is difficult to accurately measure and should be evaluated with care. * Repeated calls * This indicator is to measure the number of call from customers who calls several times in order to obtain the assistance they are asking for and who did not get the answers or solutions the first time they called. * Transfer rate * In addition to FCR, this indicator will measure the percentage of calls that an officer has to transfer to someone else to complete; a supervisor or another department. * The reason for the transfer could be the officer’s fa ult or a request of the caller. * Redundant time/Idle time This indicator will measure the duration of the unused time the officers will take between two calls. * The idle time should not be more than 5mins, the officer should be able to computerize the information and at the same time give the information to the customer. * The more unused time an officer spend between two calls, the more calls are abandoned. * Hold-On time * This indicator will measure in seconds, the time the officer keeps a caller on hold during a call. * It may be the time needed to look something up or to talk to someone else to find an answer to the caller’s issue. The Hold-on time may not be more than 60 seconds. If after 60 seconds the officer has not yet find an answer he/she should take the line and tell the customer that he is still looking for a solution and ask politely to the customer to wait some more or tell him/she that he’s going to call him/her back. * Phone Etiquette * This will me asure the quality of the officer’s etiquette during the call. * It normally consists of a number of factors, sometimes weighted, that are checked off by a quality monitor listening to the call. The more factors that are checked off, the higher the officer score. These include items such as â€Å"greeted customer by name†, â€Å"spoke in a clear, calm voice†, and â€Å"repeated caller’s issue to verify understanding†. * Knowledge and Professionalism * This will measure the quality of the officer’s knowledge during the call. * Adherence to procedures * This will measure how well the officer followed the company’s procedures during the call i. e. : * greet the customer by name * advise customer of your name * offer to assist them * ask permission before asking them questions * use the customer’s name * do not interrupt them or speak-over them * respect their privacy * be alert to any special needs that they may have offer additional services where appropriate * thank them for their custom * check whether their needs have been satisfied. * Customer satisfaction * This will measure how well the officer treated the call. * It is related to the: * Time to answer a call * Voice quality service * First call Resolution * Hold-On time * Phone Etiquette * Knowledge and Professionalism * Adherence to procedures Reference: http://management. about. com/od/metrics/a/Call-Center-Kpi. htm Part E E 2 PC ALL 1. Describe the method you would use to communicate with your senior manager regarding an issue you have identified with the organisation’s standards or values. Answer E. 1 Method that I would use to communicate with my senior manager regarding issues in the organization standards or values would be face to face communication. Face to face communication is the process of sending and receiving message through verbal mean. Face to face communication, both the sender and the receiver can have an interaction, so both of the senior manager and me can exchange our opinion. If we send emails or through phone, message can be misinterpreted, so with face to face communication we can pass our message without changing its meaning. Face to face communication will help me to express my ideas, opinions and making my senior manager understand what the problem is about. As organization standard and values are confidential for an organization meeting face to face the senior manager will be a good option as face to face communication is a personal method. An immediate decision can be taken with face to face communication and we can also discuss over the problem. References: http://www. change communications. htm http://www. brightface-communication 2. How would you respond if you were required to behave in a way that did not align with your personal values? Answer E. If I were required to behave in a way that is not align with my personal values, I would try to bring my own culture and values to the organization where possible and try to implement the values into the organization. I can make a group of employees sit together and identify our common values and see if these values can be implemented in the organization . We can tell the employees to come and report without fear when they see an unethical behaviour. I will try to talk with my senior manager to explain him how we can find a solution to the problem Reference: http://humanresources. about. com. /od/leadership/aleader-values. htm 3. How would you model behaviours to team members that would encourage them to contribute to developing an organisation which has integrity and credibility? Answer E. 3 I would encourage my team members to help to contribute in an organization which has integrity and credibility by adopting the work policies and procedures of the organization. Policies mean the guideline adopted by an organization to reach its long term goals and procedures is the action taken to achieve the day to day operations. Thus the employees will follow the path. When I will communicate to my team members I will talk sense and objectively that is directly to the point. I have to talk honestly to my team member I will work with the company code of ethics, that is, principles and values that directs behaviour of what is good and bad. Also the code of conduct what is the dress code so as to set the examples for the team members. Whenever I have made a mistake I should take my responsibility and be truth towards the organization. As a good model to my team I should not accept gifts for my own benefits. I should not talk against the company in public this will bring the company a bad image and influence the employees to do so. Part F E 3 PC ALL Read the case study. Write down your response to the task. Case study Roshani is very concerned. Jordan is the newest member of the team, having recently completed his High School Certificate. Jordan came to Roshani’s office yesterday with a serious complaint. He received an email from a colleague yesterday that included sexually inappropriate material. Jordan surprises Roshani when he tells her that it is commonplace for the team to share inappropriate email jokes and to view inappropriate material on the Internet in the workplace. Jordan wants Roshani to make this behaviour stop without telling his colleagues that he has lodged a formal complaint. Roshani is keen to try the group problem-solving techniques that she has been exploring in her frontline management course. She organises a team meeting with the objective of having the team develop its own solution to this problem. You are to prepare a short report that describes how Roshani and her team could go about resolving the problem of inappropriate use of the Internet and email by team members. Your report should address the following: * gathering and organising relevant information * helping team member to make decisions * examining options and assessing risks * making timely decisions and communicating them preparing a plan to implement their decision * gathering feedback regarding the implementation and impact of the team’s decision. Answer F REPORT OXIDAM WINES To:| Staff members| From:| Roshani Appassamy – Frontline Manager of Oxidam Wines| Date:| 7th April 2013| Re:| Misuse of internet during working hours| Following the fact that it has been noted with much concern from last month IT analysis worksheet that certain employees share inappropriate email jokes and view sexual material on the Internet during office hours and the staff meeting held on 5th April 2013, please find below what have been discussed and agreed upon. It has been decided that the company’s computers must solely be used to: a) communicate and deliver timely information to the public b) perform research c) stay informed with current events affecting the job responsibilities d) communicate with fellow colleagues, business partners and clients e) communicate with family in case of emergency To avoid: a) misunderstandings and conflicts among the team b) colleagues feeling harassed c) computers and network infection by viruses d) tampering of important files and clients data ) crashed of the server It has been agreed that: a) â€Å"Chat Programs† like Yahoo Messenger or Microsoft Messenger are not permitted and should be removed immediately. b) â€Å"Chat Rooms† and other types of forums unless related to company research and are company approved, are not permitted. c) Social Networking such as Twitter, Facebook, etc. sites are absolutely not allowed. d) No â€Å"Porno† or other forms of â€Å"Adult Only. â €  Besides being offensive to employees and customers, it could be grounds for the company to be sued. We would hate for customers to think all we do is surf garbage. This will be grounds for immediate termination. e) â€Å"Personal† anything must be kept to a minimum on company computers. Lunch breaks are not â€Å"Surfing Breaks. † Some employees confessed that they were not aware of the company’s internet use policies as they did not read the code of ethic which was given to them. Most of them did know that the misuse of internet and sending inappropriate mails was punishable. A new copy of the code of Ethic will be given again to all members of the staff. A form will be attached to it. All employees are requested to read the policies and duly sign the form to acknowledge receipt. Should any employee infringe the company’s computer policies, this will lead to termination of employment without prior notice. A follow-up meeting is schedule for the 10th May 2013, please bring along your comments and any findings. Sources: http://www. iscnetwork. com/cutcosts/companypolicy. shtml â€Å"End of paper† How to cite Promote Team Effectiveness, Papers

Punishment Paper free essay sample

?Unfortunately I made a common mistake in loosing my ID card. As a result I have to write this essay showing that I feel bad or something along those lines. The technical subject of this essay: The importance of maintaining security of sensitive items and responsibility. To get a better understanding, this is how it all went down. I was working in the office and as I recall I grabbed my ID card and put it in my pocket. I left for lunch and when I reached my destination I realized it was gone. After freaking out, I retraced my steps and tried to figure out where it could have dropped. With no success and a realization of utter failure I gave up; and retreated to my superior for help. I heeded the information needed to get a new card. The conversation wasn’t as exultant as it could have been; however Im hardly in a convivial mood these days. We will write a custom essay sample on Punishment Paper or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page I went about getting a new card and received it. This would be the part where I expressed how I’ve learned from my failure and will never do it again. Obviously that’s not going to happen; however I will jot down the important contents that are required for this gelastic essay. It is exigent to make sure one has his ID on him at all times. The possibilities of peril are endless. It is also important because with items like ID cards it also controls access to sensitive areas such as, getting on and off post. If a lost ID falls into the wrong hands that gives endless possibilities to someone who shouldnt be on post, which can put other soldiers, contractors, and military families in danger. Along with putting them at risk, the fact of government property at risk of thief and/or vandalism can distort ones basic position in the military. There are also very important documents and equipment that if fallen into the wrong hands can be problematic to the government. Accountability is very important and crucial for success in the army. But in the military we utilize specific kinds of identification cards. These cards are for any people that are in or related to the armed forces, whether it is marines, navy, and in my case the army. They are also issued out to family members and their dependents, and civilian Department of Defense workers. Military ID CAC cards are required components of military uniforms in a day-to-day life of a soldier. Amongst ID cards it is important to secure all sensitive items. Sensitive items are anything that is considered classified or a mission essential item. These items can include protective gear, maps, or a piece of paper designating patrol routes. The habits of exercising security and accountability of a soldiers items allow the soldier and their team to operate to the highest standards or have items be accessed by an opposing adversary creating loss of overall mission success. Operational security is a process that denied critical information to an adversary. If one were to obtain the information presented it could be used against friendly forces. Utilizing all assets to maintain and secure sensitive items and classified information promote proper operational security and soldier readiness. All personnel should maintain accountability of all sensitive material to allow full utilization by themselves and anyone involved with the mission and still maintain operational security. Operational security can be compromised through the loss of sensitive items due to loss of equipment used for operational planning, or items used for support missions. Depending on the sensitive item that is being classified it could fall under a different level of security as it is deemed by the government. In my case loosing an ID, government property, can give someone the access to all computers on post allowing them to steal and or hack there way into precious goods the military doesn’t want to get out. Lack of accountability shows a lack of responsibility, and though I am a responsible person i still failed and securing my ID, and there is no room in the military for irresponsibility. Being responsible refers to our ability to make decisions that serve our own interests and the interests of others. We first need to be responsible for ourselves before we can be responsible for others. In learning to be more responsible it is important that we know our limitations. It does not matter how smart we are, there is only so much responsibility that a person can handle. The word responsibility is also defined as a burden. My definition of responsibility is trust. When someone holds you responsible for something, they trust you to do what you are supposed to. Responsibility is something that is easily lost, when you lose some ones trust, they do not see you as a responsible individual. I would like to quote a few references whose information seems to fit very well with this essay: â€Å"We must be effective members of the Joint team. We need to think of our Army as an expeditionary force. We need to encourage innovation and increase resiliency. And most important, we need to reinforce the Warrior Ethos in every Soldier. Being responsible in the US Army has got to be of the utmost importance in my opinion. Throughout the past few months I have been dealing with many problems physically and mentally, and I strongly believe that this has, in part, to blame for my lack of responsibility. Even so, this is really no reason at all to slack on any part of being a responsible soldier. Soldiers must be and act responsibly in every situation they may find themselves in, whether it’s in or out of uniform. Responsibility increases when soldiers believe that they have personal control over their mission performance, performing out of desire to do well instead of just following orders. There have been many studies that have suggested that when a Soldier feels that they have personal control over work performance the result is that the Soldier has a better task performance, better problem solving, a higher persistence in accomplishing the task, more positive emotions and even better psychological and physical health. Responsibility and accountability are two of the main factors in being a successful Soldier in today’s U. S. Army. You must be a responsible soldier if you want to make it through deployment alive. Or even worse, if you fail to be responsible you could risk someone else’s life or your entire squad’s lives. In remembrance and to finalize the essay, I must remember that it is very important to secure all my sensitive equipment and items, and maintain accountability. The reason simply is to keep very important high cost valued items and equipment accounted for so people all around me do not have to deal with the consequences of the lost item or equipment. Also every sensitive item or equipment is high dollar valued so if I lose it I will be hurting money wise by losing a grand or more easily right on the spot. And after that I can possibly do jail time from six months to a year and sure their will be rank taken away or something along those lines. Im clearly realizing that it is essential for me to keep this information in my head so that I inexorably avoid punishment to that extent. My scenario isnt nearly as precarious as it may be perceived; however the opinions of a soldier are irrelevant in this or any case. Typing this essay has taught me a bit of a lesson, a more emotionally shutdown point of view. I obviously dont want to do this again and so I will be more careful. I am also taking heed that I must maintain a responsible effigy in the work place so there wont be any question as to what or how much responsibility I can handle. I am a soldier and that will become my utter most priority for now on. I also want to apologize because again the conversation did not go as well as I had hoped, but it is what it is. I feel the responsibility of a soldier is his honour and without honour what else is there. Only with the pride of who I am will I regain the respect that I deserve. This doesnt nearly atone for my carelessness; however it is a start. Now on a more truthful note, this essay was a complete over kill of my time. I clearly did learn the lesson due to the fact that I don’t want to be doing this again. For this to be graded as if some kind of term paper is fortuitous to me is beyond me. Of course this paper has no thought or care into it so Im not going to worry if the dearth of enthusiasm is going to affect my score. Still not caring much, but I know might be a few words short and it will have to do for me. There only so much fake emotion, thought, and plagiarism I can come up with. Otherwise it all sounds repetitive and I don’t want to do that so here is my essay. Enjoy!